Inicia, reanuda o rastrea tu reclamo de AT&T Prepaid®
Para obtener más información sobre los planes de protección de dispositivos prepagados de ATT, incluida la elegibilidad y la inscripción, haga clic aquí.
Asurion está respaldado por más de 300 millones de clientes a nivel global.
¿Cuánto pagaré?
Completa los campos a continuación para obtener un estimado.
When autocomplete results are available use up and down arrows to review and enter to select. Touch device users, explore by touch or with swipe gestures.
How our claims process works
Tell us what’s wrongWe'll ask you a few questions to find out whether we’ll need to fix or replace your phone.
Start a claimStart a claim
Select an optionBased on what’s wrong with your device, we'll let you know if your device is eligible for a repair or replacement.
Track your claimStay updated on your claim every step of the way. We'll get you back up and running fast.
Track a claimTrack a claimNeed more help?
Here are our most common questions and topics. If you still need help, chat with us anytime.
What type of phone will I receive as a replacement?
Where can I find the AT&T Prepaid terms and conditions?
How many claims can i file?
Will my AT&T Prepaid protection plan cover a lost or stolen device?
How fast can I get my replacement phone once I submit a claim?
La protección móvil de AT&T Prepaid incluye seguro móvil y soporte de ProTech. El seguro móvil para AT&T Prepaid está respaldado por Continental Casualty Company, Chicago, IL, una compañía de CNA, y se está administrado por Asurion Protection Services, LLC (en Iowa, Lic. #1001002300; en California, Asurion Protection Services Insurance Agency, LLC, Lic. #0D63161; en Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), un agente autorizado de CNA.